Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 36-hour notice.
If not, below you can read our Cancellation Policy
A cancellation or request to reschedule made less than 36 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services or BGN 60.00 whichever is more.
A cancellation or request to reschedule made less than 18 hours in advance will invoke a cancellation fee. The amount charged will be equal to 100% of the booked services.
Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.
The cancellation fees will be charged from your pre-payment.
In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or the full amount of it may be deducted from your future appointment cost.
We realize that emergencies occur. If you do need to cancel or reschedule your appointment, we simply request that you inform us at least 36 hours in advance. If the booking was made for the same day, we require at least 4 hours notice.
Cancellations that do not meet the above requirements will result in a BGN 50.00 fee.